Thank you for shopping with Topacme Night Light Projector. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, exchanges, and order cancellations.
1. Returns
Eligibility & Window
- 60-Day Return Window: You have 60 days from the date you receive your item to request a return. Requests made after 60 days cannot be processed for a refund or exchange.
- Defect Requirement: Returns are generally accepted only for items with proven functional defects or damage.
- Original Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.
Change of Mind
We do not offer refunds for change of mind. Exceptions may be considered on a case-by-case basis under exceptional circumstances, provided valid proof of purchase is supplied.
Non-Returnable & Exempt Items
The following items cannot be returned or refunded:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Selected health and personal care items
To initiate a return request, please contact our support team at [email protected].
2. Order Cancellations
- Window: Order cancellations are only accepted within 60 minutes of placing your order.
- Applicability: Cancellations apply only to full-priced items.
- Process: Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel within the 60-minute timeframe, please email [email protected] immediately.
3. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a damaged or defective item for the exact same model, please email us at [email protected].
4. Refund Process
- Inspection: Once we receive and inspect your returned item, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Conditions: Refunds are issued only after the returned item is received, inspected, and confirmed to meet all stated criteria.
Late or Missing Refunds
If you have not received your refund yet:
- Re-check your bank account balance.
- Contact your credit card company—it may take several business days for the credit to officially post.
- Contact your bank to check for pending processing times.
- If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
5. Shipping & Return Costs
- Shipping Responsibility: You are responsible for paying all return shipping costs. Return shipping costs are non-refundable.
- Deductions: If a refund is issued, any applicable shipping costs will be deducted from the final refund amount.
- Delivery Times: Delivery times for exchanged items may vary depending on your location.
- High-Value Items: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned parcel.